Frequently Asked Questions
Where can I pick up my luggage at Airport?
Please reference the map of meeting point at Haneda / Narita Airport. → Check
I'd like to cansel my reservation.
Of cource you can do that. ( Reception hours 8:00 - 20:00 )
Pleaes tell us via chat or your MessageAPP.
We are going to take the procedure of cancellation after confirming your reservation.
Cancellation fee : 1day before 0%, After collecting luggage is 100%
Please check if there is a refund for your credit card.
Can I send my luggage from Airport to Hotel?
Yes you can with our Airport to Hotel service.