Frequently Asked Questions

Where can I pick up my luggage at Airport?


Please reference the map of meeting point at Haneda / Narita Airport. → Check




I'd like to cansel my reservation.


Of cource you can do that. ( Reception hours 8:00 - 20:00 )

  1. Pleaes tell us via chat or your MessageAPP.
  2. We are going to take the procedure of cancellation after confirming your reservation.
  3. Cancellation fee : 1day before 0%, After collecting luggage is 100%
  4. Please check if there is a refund for your credit card.




Can I send my luggage from Airport to Hotel?


Yes you can with our Airport to Hotel service. However some accomodation without hotel staff may not be available. The luggage need to be picked up by the hotel staff in the same day. Please contact us to make a reservation. → Contact





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